{"id":4840,"date":"2018-11-16T18:42:34","date_gmt":"2018-11-16T18:42:34","guid":{"rendered":"https:\/\/q1q.com.br\/?page_id=4840"},"modified":"2026-06-16T17:00:15","modified_gmt":"2026-06-16T20:00:15","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/q1q.com.br\/?page_id=4840","title":{"rendered":"Ouvidoria"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4840\" class=\"elementor elementor-4840\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2fde9e e-flex e-con-boxed e-con e-parent\" data-id=\"1b2fde9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329d7c95 elementor-widget elementor-widget-text-editor\" data-id=\"329d7c95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A Ouvidoria \u00e9 um canal de &#8220;p\u00f3s atendimento&#8221; &#8211; trata situa\u00e7\u00f5es que n\u00e3o puderam ser resolvidas no atendimento inicial.<\/p><p>Este canal tem o objetivo de oferecer aos consumidores uma segunda an\u00e1lise sobre reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, sugest\u00f5es ou den\u00fancias; e faz parte do sistema de gest\u00e3o da qualidade da Companhia.<\/p><p>A Ouvidoria atende a demanda dos consumidores e instala um processo de apura\u00e7\u00e3o &#8211; a an\u00e1lise e a busca por solu\u00e7\u00f5es s\u00e3o realizadas juntamente com os setores respons\u00e1veis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d91c7c e-flex e-con-boxed e-con e-parent\" data-id=\"2d91c7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-38ca6d5 e-con-full e-flex e-con e-child\" data-id=\"38ca6d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"bbb5f7d\" \n\t\tclass=\"e-heading-base\" \n\t\t \n\t\tdata-e-type=\"widget\" data-id=\"bbb5f7d\"\n\t>\n\t\n\t\t\tQuando devo entrar em contato com a Ouvidoria?\n\t\t<\/h2>\n\t\t\t\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"9339334\"  data-e-type=\"widget\" data-id=\"9339334\">\n\t\t\t\t\t\t\t\tQuando considerar que a reclama\u00e7\u00e3o, solicita\u00e7\u00e3o, sugest\u00e3o ou den\u00fancia n\u00e3o foram tratadas adequadamente nos canais de atendimento tradicionais ou quando o prazo para atendimento \u00e0 demanda tiver expirado.O primeiro contato sempre deve ser preferencialmente realizado com a Central de Atendimento \n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c77748 e-con-full e-flex e-con e-child\" data-id=\"8c77748\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"a857099\" \n\t\tclass=\"e-heading-base\" \n\t\t \n\t\tdata-e-type=\"widget\" data-id=\"a857099\"\n\t>\n\t\n\t\t\tContato com a Ouvidoria:<br>\n\t\t<\/h2>\n\t\t\t\t\t\t\t\t<p class=\"e-paragraph-base\" data-interaction-id=\"a4aa51f\"  data-e-type=\"widget\" data-id=\"a4aa51f\">\n\t\t\t\t\t\t\t\tO atendimento da Ouvidoria \u00e9 realizado das 8h \u00e0s 18h, nos seguintes canais:\n\t\t\t\t\t<\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-fab7db6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"fab7db6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Na sede da Companhia (Rua Rui Barbosa, 520 - Centro - Campo Largo - PR)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Liga\u00e7\u00e3o gratuita para 0800-7262212<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">E-mail para ouvidoria@cocel.com.br<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Ouvidoria \u00e9 um canal de &#8220;p\u00f3s atendimento&#8221; &#8211; trata situa\u00e7\u00f5es que n\u00e3o puderam ser resolvidas no atendimento inicial. Este canal tem o objetivo de oferecer aos consumidores uma segunda an\u00e1lise sobre reclama\u00e7\u00f5es, solicita\u00e7\u00f5es, sugest\u00f5es ou den\u00fancias; e faz parte do sistema de gest\u00e3o da qualidade da Companhia. A Ouvidoria atende a demanda dos consumidores [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":119,"menu_order":42,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4840","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/pages\/4840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/q1q.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4840"}],"version-history":[{"count":3,"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/pages\/4840\/revisions"}],"predecessor-version":[{"id":10045,"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/pages\/4840\/revisions\/10045"}],"up":[{"embeddable":true,"href":"https:\/\/q1q.com.br\/index.php?rest_route=\/wp\/v2\/pages\/119"}],"wp:attachment":[{"href":"https:\/\/q1q.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}